OverDrive Instructions and F.A.Q.s

Accessing the E-Port

You can access the Oakland Public Library e-Port from any internet connected computer using your library card number and PIN. If you do not know your PIN, you can reset it by visiting any Oakland Public Library location or by calling (510) 238-3134.

What you do next depends on what type of file you are downloading and to what type of device. You can find information for most devices on the OverDrive Help Page.  If you don't see your device listed there, you can also try the OverDrive Device Resource Center.

Frequently Asked Questions

How many items can I check out at a time?

Your checkout limit is 10 titles total of any media type.

How long is the checkout period?

You have the option of checking out e-Books for either 7, 14, or 21 days and Audiobooks for either 7 or 14 days. You can set up the default checkout time in the Account > Settings page.  

Do I have to make my selections and checkout items one at a time?

No. You can place up to 10 titles in your checkout cart. The items are removed from your cart if they are not checked out within 30 minutes.

Are items renewable?

OverDrive materials are not renewable. You can always return your item and check it out again, as long as no one is waiting for the item.

How many times can I attempt to download an item if my download fails?

Download attempts are limited by media type. You have 30 tries to download EPUD or PDF files, but only 3 tries to download Audibook files.

Can I place a hold on a title?

Yes, you can have up to 5 holds on your account at a time.

How do I know when to pick up my hold?

You will be notified that your hold is ready with a notification sent to your e-mail. Please note that this notification will be sent to the e-mail address you registered with OverDrive, not the e-mail address on your library account. Holds must be picked up within 72 hours.

Can I return my items early?

If you have checked the item out, but have not selected a format to download, you may return the item directly from the Bookshelf page on the OverDrive site. However, once you have already selected a format to download, the title must be returned from within the software.  Note: audiobooks downloaded in WMA format cannot be returned early. 

What if my library card is expired?

If your library card is expired, you will not be able to access the OverDrive site. Your card expires every two years, and you can renew it by calling or visiting any of the Oakland Public Library locations.

What if I lost my library card and got a new one?

If you replace a lost library card, you must contact our support e-mail at overdrivehelp@oaklandlibrary.org to make sure your new card will work with OverDrive.

Still need help?

Try the OverDrive help page or e-mail us at overdrivehelp@oaklandlibrary.org with as much of the following information as is applicable:

  • Your library card number
  • Title(s) of problem download(s)
  • Steps to reproduce the problem
  • Exact text of any error messages
  • URLs of any error pages
  • What software you are using
  • What Operating System you are using (i.e. Mac 10.6.5, Windows 7, iOS v4.2, etc)
  • What device type you are using (i.e. Android, BlackBerry, iPad, etc.)