Starting October 6th, we will no longer mail hold pick/cancellation notices. In order to receive information about your holds, please log in to Your Library Account and make sure we have your current email address or phone number. Thank you for your cooperation.
Ask Us a Question
Call or visit the library
For the fastest service, call or visit your local library. If you have a question that involves in-depth research, we may suggest that you come into the library. We have eighteen locations with librarians who can help guide your research.
Answers by e-mail
E-answers is an easy way to get brief answers to factual questions via e-mail. We can also direct you to relevant Web sites and databases to help you with your research and give you other suggestions on where you can find the information you are seeking.
How it works
Send your question via e-mail to email@example.com. We can answer up to five questions per person per week.
In your message, please include:
- Your question, described in detail
- The reason you need the information (work, school, personal interest, etc.)
- If you have already searched resources, please tell us what you tried
- Your postal zip code
- Your telephone number (optional)
- Your grade in school if this is a schoolwork-related question
Every effort will be made to provide you with as prompt a response as possible. Please allow us up to two business days (Monday-Friday) to respond. Sometimes we may need to take longer to fully answer a question. When this happens, we will send you a progress report.
Please be sure to add any e-mail from "oaklandlibrary.org" to your Friendly E-mail/Approved Senders list to ensure that you receive a confirmation email and an answer to your submitted question.
Examples of questions we can answer
- Who was the first mayor of Oakland?
- How can I access your e-books?
- Do you have the address and phone number for the local chapter of Toastmasters?
- Does your library have free homework help?
- How do you spell...?
- Where can I find a short biography of Isadora Duncan?
Examples of How to Ask a Question
- In order to get you the best answer, we need to know your exact question. See the examples below for tips on asking a question.
- "When were the Peloponnesian Wars and how long did they last?" is better than "Do you have anything on the Peloponnesian Wars?"
- "Can you tell me what California Sea Lions feed on?" is better than "Do you have any information on pinnipeds?"
- "What products does Clorox manufacture?" is better than "What do you have on Clorox?"