Pay FAQs

  • General Questions

    To pay your library fines and fees online you must owe at least $1.01 to pay online.
    • Log in to your library account.
    • Go to Fees.
    • Click on Pay Fees. You will leave the Library's website and go to your record in the previous catalog.
    • Click on the amount you owe.
    • Click Pay Online.
    • Click Continue. You will leave the Library's website and go to the PayPal payment page. You can then make payments from your online account using a Visa, Mastercard, or Discover card.
    PayPal encrypts data entered on its payment page. We do not keep this information. Please go to PayPal's Privacy Policy page to learn more about your privacy rights with PayPal.

    No, payments made online are not refundable.
     
    For help, contact the library at (510) 238-3144 or e-mail us at eanswers@oaklandlibrary.org.

    Your Library account will be credited immediately after your online payment is approved by your credit card company.

    Yes, if it is issued by Visa, Mastercard, or Discover and has the company's logo on it.

    No. You have to pay from your online Library account.

    No. Online payments can only to be made with a Visa, Master, or Discover card.

    No. Data entered on PayPal's payment page is encrypted by PayPal. The Library does not store it.
     
    To learn more about your privacy rights regarding how PayPal collect, use, store, share, and protect your personal information, go to PayPal's Privacy Policy page.

    You may contact the Library at (510) 238-3144 or e-mail us at eanswers@oaklandlibrary.org.